Patient Experience & Support Specialist

Astera Cancer Care; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

SunState Medical Specialists (SMS) in Florida seeks a Patient Services Specialist to provide administrative and general support to staff, patients and physicians, ensuring a high quality, professional, efficient service. You will handle patient billing queries, maintain patient records, schedule appointments, direct callers, and assist clinicians while upholding privacy and service standards.

This role requires strong organization, excellent communication, and a flexible, team-oriented approach

Qualifications

• High School Diploma or equivalent.
• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments.
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software.
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work.

Responsibilities

• As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback.
• You are expected to maintain a professional service which meets patient needs.
• Customer Service Monitoring and reacting to patient feedback Monitoring the flow of patients and directing as appropriate.
• Answering and attending to all telephone calls in a timely manner.
• Responding to queries in accordance with the privacy policy.
• Having a breadth of service knowledge to respond to patient queries.
• Providing support to Physicians and other internal customers, as required.
• Assist with patient questions regarding billing and insurance payments.
• Maintenance and improvement of the patients’ waiting room.
• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization.
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols.
• Maintaining the Integrity of Patient Records.
• Scheduling Physician appointments with regard to availability & appropriate timeframes.
• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit.
• Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments.
• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details.
• Ensuring all documentation and correspondence required for the consultations appointment is registered.
• Creating referring doctor records as required.
• Following up on referrals.
• Document management.
• Travel as required to other centers.

Skills

Administrative experience

Customer service

Strong communication

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

SunState Medical Specialists (SMS) in Florida seeks a Patient Services Specialist to provide administrative and general support to staff, patients and physicians, ensuring a high quality, professional, efficient service. You will handle patient billing queries, maintain patient records, schedule appointments, direct callers, and assist clinicians while upholding privacy and service standards.

This role requires strong organization, excellent communication, and a flexible, team-oriented approach