Patient Services Coordinator - PT Clinic | Benefits

Jobvite, Inc.; La Mesa (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical plans

Vision plans

Dental plans

Paid time off

Clinical incentive opportunities

Student loan repayment options

Professional development resources

Ongoing clinical education support

Job summary

Spine & Sport Physical Therapy is seeking a Patient Services Representative to deliver exceptional customer service and administrative support in a clinic setting. The role focuses on greeting patients, scheduling, and collecting patient information with accuracy.

The position is full-time (40 hours/week), with clinic hours Monday–Friday 7am–6pm, in California. Competitive hourly pay of $18–$20 plus a comprehensive benefits package is offered to support personal and professional wellbeing.

Qualifications

• High school diploma or equivalent; healthcare administration education is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Help create a positive work environment and clinic culture by ensuring the patient's needs are taken care of during transitional periods of therapy. Help provide customer service, a smile.
• Maintain patient records and ensure all documentation is complete and accurate.
• Assist in keeping front office area neat, tidy and organized.
• Coordinate with clinical staff to ensure seamless patient experience.
• Assist front office with front office tasks when down time occurs including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.
• Maintain a clean and organized reception area.
• Assist in managing inventory and ordering office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies.

Skills

Customer service experience

Interpersonal skills

Office software proficiency

Scheduling systems

Attention to detail

Education

High school diploma or equivalent

Healthcare administration education (plus)

Job description

Spine & Sport Physical Therapy is seeking a Patient Services Representative to deliver exceptional customer service and administrative support in a clinic setting. The role focuses on greeting patients, scheduling, and collecting patient information with accuracy.

The position is full-time (40 hours/week), with clinic hours Monday–Friday 7am–6pm, in California. Competitive hourly pay of $18–$20 plus a comprehensive benefits package is offered to support personal and professional wellbeing.