Patient Services Specialist - Front Desk & Care Coordination

Penobscot Community Health Care; Belfast (ME); On-site; USD 36,000 - 48,000; Full time

Job summary

Penobscot Community Health Care’s Seaport Community Health Center seeks a Patient Service Representative to be the welcoming first contact for patients. You’ll register patients, schedule appointments, and help explain billing and insurance details, supporting a smooth care journey.

This full-time role emphasizes compassionate, client-centered service and close collaboration with clinical teams to improve access and satisfaction in our community.

Qualifications

• High school diploma or equivalent preferred.
• Two years of medical office experience preferred.
• Medical Terminology course preferred.

Responsibilities

• Greet and register patients; manage demographics and insurance information.
• Schedule appointments following established protocols.
• Communicate financial responsibilities and support the revenue cycle.
• Serve as a liaison between patients and clinical teams to ensure clear communication.
• Provide knowledgeable support for records, referrals, and billing as needed.

Skills

Customer service

Education

High school diploma or equivalent

Medical Terminology course

Job description

Penobscot Community Health Care’s Seaport Community Health Center seeks a Patient Service Representative to be the welcoming first contact for patients. You’ll register patients, schedule appointments, and help explain billing and insurance details, supporting a smooth care journey.

This full-time role emphasizes compassionate, client-centered service and close collaboration with clinical teams to improve access and satisfaction in our community.