On-site Patient Experience Specialist: Front Desk & Care Liaison

Penobscot Community Health Care; Belfast (ME); On-site; USD 24,000 - 34,000; Full time

Job summary

Penobscot Community Health Care's Seaport Community Health Center in Belfast, ME is hiring a Patient Service Representative to be the first contact for patients, delivering compassionate service, accurate registration, scheduling, and coordination with clinical teams.

As a Full-Time on-site role, you will handle front-desk duties, explain financial responsibilities, support revenue cycle, and assist patients with records, referrals, billing, and the sliding fee program while collaborating with

Qualifications

• High school diploma or equivalent preferred.
• Completion of Medical Terminology course preferred.
• Two years of experience in medical office setting preferred.

Responsibilities

• Delivers compassionate, high-impact customer service, ensuring every patient feels seen, heard, and valued.
• Serves as the first point of contact, embodying the spirit of our mission in every interaction.
• Acts as a trusted liaison between patients and clinical teams, facilitating clear, timely, and respectful communication.
• Creates a warm, welcoming environment — in-person, over the phone, and across all points of contact.
• Manages patient registration with accuracy and care, updating demographics, insurance information, and compliance forms.
• Clearly communicates financial responsibilities, collects payments when appropriate, and supports the revenue cycle to strengthen patient access to care.
• Accurately schedules appointments following established protocols, helping patients navigate their care journey with ease.
• Provides knowledgeable support for patient needs around records, referrals, billing, insurance, and the sliding fee program — removing barriers and reducing workload for the care team.
• Works closely with administrative and clinical teams to elevate the patient experience and continuously improve how we deliver care.

Skills

Customer service

Communication

Front desk

Education

High school diploma or equivalent

Medical Terminology course

Job description

Penobscot Community Health Care's Seaport Community Health Center in Belfast, ME is hiring a Patient Service Representative to be the first contact for patients, delivering compassionate service, accurate registration, scheduling, and coordination with clinical teams.

As a Full-Time on-site role, you will handle front-desk duties, explain financial responsibilities, support revenue cycle, and assist patients with records, referrals, billing, and the sliding fee program while collaborating with