Patient Service Representative

Penobscot Community Health Care; Belfast (ME); On-site; USD 36,000 - 48,000; Full time

Job summary

Penobscot Community Health Care’s Seaport Community Health Center seeks a Patient Service Representative to be the welcoming first contact for patients. You’ll register patients, schedule appointments, and help explain billing and insurance details, supporting a smooth care journey.

This full-time role emphasizes compassionate, client-centered service and close collaboration with clinical teams to improve access and satisfaction in our community.

Qualifications

• High school diploma or equivalent preferred.
• Two years of medical office experience preferred.
• Medical Terminology course preferred.

Responsibilities

• Greet and register patients; manage demographics and insurance information.
• Schedule appointments following established protocols.
• Communicate financial responsibilities and support the revenue cycle.
• Serve as a liaison between patients and clinical teams to ensure clear communication.
• Provide knowledgeable support for records, referrals, and billing as needed.

Skills

Customer service

Education

High school diploma or equivalent

Medical Terminology course

Job description

Calling Waldo County! Are you a natural problem-solver who thrives in an environment fueled by compassion, positivity, and purpose? At PCHC’s Seaport Community Health Center, we’re on a mission to make health care better for everyone — and we’re searching for a Patient Service Representative (PSR) who is ready to make a real difference! As a PSR, you'll be the vital first connection for our patients, setting the tone for an experience rooted in respect, trust, and exceptional care. Whether you’re welcoming patients at the front desk or ensuring seamless communication behind the scenes, you’ll be the heartbeat of our commitment to service and community. If you’re ready to bring your talents to a mission that matters —

Schedule: Full-Time, Monday-Friday, Schedule TBD

Highlights of the position:

• Delivers compassionate, high-impact customer service, ensuring every patient feels seen, heard, and valued.
• Serves as the first point of contact, embodying the spirit of our mission in every interaction.
• Acts as a trusted liaison between patients and clinical teams, facilitating clear, timely, and respectful communication.
• Creates a warm, welcoming environment — in-person, over the phone, and across all points of contact.
• Manages patient registration with accuracy and care, updating demographics, insurance information, and compliance forms.
• Clearly communicates financial responsibilities, collects payments when appropriate, and supports the revenue cycle to strengthen patient access to care.
• Accurately schedules appointments following established protocols, helping patients navigate their care journey with ease.
• Provides knowledgeable support for patient needs around records, referrals, billing, insurance, and the sliding fee program — removing barriers and reducing workload for the care team.
• Works closely with administrative and clinical teams to elevate the patient experience and continuously improve how we deliver care.

Join PCHC's nationally recognized non-profit organization:

• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Competitive compensation and generous benefits
• PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

Education and Experience:

• High school diploma or equivalent preferred
• Completion of Medical Terminology course preferred
• Two years of experience in medical office setting preferred
• Strong customer service skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.