Patient Service Expert | Front Desk & Scheduling

Outer Cape Health Services, Inc; Massachusetts; On-site; USD 29,000 - 34,000; Full time

Job summary

Outer Cape Health Services, Inc. is seeking a Patient Service Representative for the Provincetown Health Center.

The role supports smooth patient flow, greets and registers patients, and answers general inquiries at the front desk, ensuring accurate demographics and billing information. The PSR will manage appointments, process insurance verifications, collect co-pays, and handle patient communications through mail, portal, and phone while maintaining confidentiality.

Qualifications

• High school diploma required; college preferred.
• 2 years of customer service experience; medical setting preferred.
• Ability to make independent decisions, set priorities, and escalate items in a busy environment.
• Demonstrated ability to work both in a team and independently.
• Excellent written and verbal communication; confidentiality is essential.

Responsibilities

• Greet, register, and direct patients and visitors to the assigned Health Center.
• Make and answer telephone calls at the Health Center professionally.
• Maintain provider schedules, and schedule and reschedule patient appointments.
• Correspond with patients via letters, electronic communication, and phone calls while maintaining confidentiality.
• Monitor Patient Portal communications with patients.
• Scan medical record documents.
• Conduct insurance eligibility and verification using websites/search engines.
• Ensure patient demographic and billing information is accurate.
• Collect co-pays and account balances.
• Be flexible with hours to meet health center needs.
• Ensure all patient questionnaires are completed at check-in and shared with the clinical team.
• Other related duties and projects as assigned.

Skills

Customer service

Bilingual

Communication

Confidentiality

Microsoft Office

Epic

Outlook

Multi-tasking

Organizational skills

Education

High school diploma

College preferred

Tools

Epic

Outlook

Microsoft Office

Job description

Outer Cape Health Services, Inc. is seeking a Patient Service Representative for the Provincetown Health Center.

The role supports smooth patient flow, greets and registers patients, and answers general inquiries at the front desk, ensuring accurate demographics and billing information. The PSR will manage appointments, process insurance verifications, collect co-pays, and handle patient communications through mail, portal, and phone while maintaining confidentiality.