Patient Services Specialist - Front Desk & Scheduling

Outer Cape Health Services, Inc; Provincetown (MA); On-site; USD 29,000 - 34,000; Full time

Job summary

Outer Cape Health Services, Inc. is seeking a Patient Service Representative to greet and register patients, answer calls, and coordinate front-desk activities.

You will maintain provider schedules, manage communications, and handle patient questions with confidentiality and courtesy at our Provincetown Health Center. Ideal candidates have a high school diploma, 2 years of customer service experience (medical setting preferred), and strong computer skills including Epic, Outlook, and Microsoft

Qualifications

• High school diploma required; college preferred.
• Experiência em atendimento ao cliente é fundamental; experiência médica é desejável.
• Excelentes habilidades de comunicação escrita e verbal.
• Capacidade de manter confidencialidade de informações médicas.

Responsibilities

• Greet, register, and direct patients and visitors at the front desk.
• Make and answer telephone calls professionally.
• Maintain and adjust provider schedules and patient appointments.
• Correspond with patients via letters, email, and calls while preserving confidentiality.
• Verify insurance eligibility and scan medical records.
• Collect co-pays and post balances; ensure billing data is accurate.

Skills

Customer service

Written and verbal communication

Multitasking

Teamwork

Confidentiality

Education

High school diploma

College degree preferred

Tools

Epic

Outlook

Microsoft Office

Job description

Outer Cape Health Services, Inc. is seeking a Patient Service Representative to greet and register patients, answer calls, and coordinate front-desk activities.

You will maintain provider schedules, manage communications, and handle patient questions with confidentiality and courtesy at our Provincetown Health Center. Ideal candidates have a high school diploma, 2 years of customer service experience (medical setting preferred), and strong computer skills including Epic, Outlook, and Microsoft