Patient Experience Specialist - Front Desk & Care Coordination

PCHC; Northern (KY); Hybrid; USD 23,000 - 34,000; Full time

Job summary

PCHC's Seaport Community Health Center in Belfast, ME is hiring a Patient Service Representative to be the friendly first touchpoint for patients. You will manage front-desk activities, register patients, verify insurance, and coordinate with clinical teams to ensure smooth flow of care.

This full-time, on-site role supports revenue cycle activities, collects payments when appropriate, schedules appointments, and assists patients with records, referrals, and the sliding fee program.

Qualifications

• High school diploma or equivalent preferred.
• Completion of Medical Terminology course preferred.
• Two years of experience in medical office setting preferred.

Responsibilities

• Delivers compassionate, high-impact customer service to patients.
• Acts as the first point of contact, greeting patients and guiding them through the process.
• Coordinates with clinical teams to ensure clear, timely communication.

Skills

Customer service

Communication

Multitasking

People skills

Education

High school diploma

Medical Terminology course

Job description

PCHC's Seaport Community Health Center in Belfast, ME is hiring a Patient Service Representative to be the friendly first touchpoint for patients. You will manage front-desk activities, register patients, verify insurance, and coordinate with clinical teams to ensure smooth flow of care.

This full-time, on-site role supports revenue cycle activities, collects payments when appropriate, schedules appointments, and assists patients with records, referrals, and the sliding fee program.