Patient Services Representative

BrightView; Batavia Township (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO

401k with employer match

Training and certification programs

Comprehensive benefits package

Tuition reimbursement after 1 year

Job summary

BrightView Health is seeking a Patient Services Representative to be the first point of contact for our patients, delivering a warm, welcoming in-clinic experience while ensuring smooth operations. You will handle front desk duties, schedule appointments, collect copays, and coordinate with care teams to support the recovery journey.

A high school diploma and 2+ years of front desk experience are preferred, along with strong communication and empathy to assist patients on their path to recovery.

Qualifications

• 2+ years of front desk or patient-facing experience preferred.
• High School Diploma or equivalent required.

Responsibilities

• Serve as first point of contact for patient inquiries and services.
• Schedule and confirm patient appointments.
• Collect copays and other patient financial responsibility.
• Coordinate with clinic teams and central support for appointments and follow-up.
• Maintain accurate patient accounts and HIPAA-related records.

Skills

Verbal and written communication

Customer service mindset

Empathy and compassion

Team collaboration

Problem solving

Adaptability and agility

Tech savvy; MS Office

Compliance awareness

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, etc.)

Job description

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

• ADMINISTRATIVE DUTIES
  • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
  • Schedule and confirm patient appointments.
  • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• COORDINATION AND COMMUNICATION
  • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
  • Attend required meetings/huddles and collaboration within clinic team.
• DOCUMENTATION AND COMPLIANCE
  • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
  • Familiarity with HIPAA and 42-CFR part 2 desired.

Knowledge Skills, and Abilities

• Excellent verbal and written communication skills
• Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView's patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView's culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements
• EXPERIENCE
• 2+ years of prior front desk experience preferred.
• EDUCATION
• High School Diploma or equivalent

BrightView Health Benefits and Perks

• PTO (Paid Time Off)
• Immediately vested and eligible in 401k program with employer match.
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Tuition Reimbursement after 1 year in related field

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.