Patient Service Concierge & Scheduling Specialist

Summit Health Management; Village of New Hyde Park (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD seeks a patient services representative in the New Hyde Park area to greet patients, manage check-in, verify insurance, and support front-desk operations in a busy medical office.

You will answer phones, schedule appointments, process payments, and assist with data upkeep using EHR and Practice Management System. Strong English communication and customer service are essential; teamwork and flexibility are valued.

Qualifications

• High School Diploma or GED required; Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients and families in a friendly, professional manner and directs them appropriately.
• Maintains an efficient patient flow through registration and provides excellent customer service.
• Answers the telephone promptly, directs calls appropriately, takes messages and delivers to the right person.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately and uses waitlists; reviews eligibility when needed.
• Performs clerical tasks such as faxing, photocopying, scanning, filing and mailings.

Skills

Customer service

English communication

Organizational skills

Multitasking

Teamwork

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Windows-based environment

MS Office

Job description

VillageMD seeks a patient services representative in the New Hyde Park area to greet patients, manage check-in, verify insurance, and support front-desk operations in a busy medical office.

You will answer phones, schedule appointments, process payments, and assist with data upkeep using EHR and Practice Management System. Strong English communication and customer service are essential; teamwork and flexibility are valued.