Patient Services Specialist – Fertility Center

Ovation Fertility; Towson (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional开发

Performance-based bonus opportunities

Paid time off and holidays

Life and disability benefits

Fertility Discount Program

Wellness and recognition programs

Job summary

US Fertility, a leading network of fertility centers, is hiring a Patient Service Representative for Shady Grove Fertility in Towson, MD. You will manage patient accounts, verify insurance, schedule visits, and assist patients with benefits and billing questions.

Strong customer service and medical terminology knowledge are essential. The role offers weekday hours with occasional weekends and holidays, and opportunities for growth within a nationally respected organization dedicated to patient

Qualifications

• Minimum 2 years of applicable work experience.
• Extensive knowledge of insurance benefits, medical terminology and medical billing.
• Experience in an OB/GYN office is a plus.
• Strong communication, independence, attention to detail and computer savvy.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patient satisfaction, provider time, and treatment room utilization by assessing needs and scheduling.
• Schedule appointments.
• Address customer/patient issues and ensure resolution.
• Provide timely feedback to the practice regarding service failures or concerns.
• Consult with patients regarding benefits, coverage and financial options.
• Greet patients and visitors and provide high level customer service.

Skills

Customer service

Communication

Medical terminology

Insurance benefits

Computer skills

Attention to detail

OB/GYN experience

Job description

US Fertility, a leading network of fertility centers, is hiring a Patient Service Representative for Shady Grove Fertility in Towson, MD. You will manage patient accounts, verify insurance, schedule visits, and assist patients with benefits and billing questions.

Strong customer service and medical terminology knowledge are essential. The role offers weekday hours with occasional weekends and holidays, and opportunities for growth within a nationally respected organization dedicated to patient