Patient Services Representative — Meaningful Care & Growth

Shady Grove Fertility; Towson (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional?

Performance-based bonus opportunities

Generous paid time off and holidays

Life and disability benefits

Fertility Discount Program

Employee wellness and recognition

Job summary

US Fertility, in Towson, MD, is hiring a Patient Service Representative to support Shady Grove Fertility patients with scheduling, billing, and insurance questions. The role offers Mon-Fri, 7:00 AM–3:30 PM with occasional weekends and holidays; compensation is $20 to $23 per hour.

Will maintain patient accounts, schedule appointments, and provide courteous, proactive service to patients and providers, contributing to a positive patient experience across our fertility network.

Qualifications

• Knowledge of insurance/benefits and medical billing.
• Familiarity with medical terminology.
• Strong communication and customer service skills.
• Ability to work independently and stay detail-oriented.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patient satisfaction and provider time by scheduling to meet minimum needs.
• Schedule appointments for patients.
• Address customer/patient issues and ensure timely resolutions.
• Provide feedback to the practice regarding service issues.

Skills

Insurance/benefits knowledge

Medical terminology

Medical billing

Communication skills

Customer service

Detail-oriented

Independent worker

Education

High School diploma

Job description

US Fertility, in Towson, MD, is hiring a Patient Service Representative to support Shady Grove Fertility patients with scheduling, billing, and insurance questions. The role offers Mon-Fri, 7:00 AM–3:30 PM with occasional weekends and holidays; compensation is $20 to $23 per hour.

Will maintain patient accounts, schedule appointments, and provide courteous, proactive service to patients and providers, contributing to a positive patient experience across our fertility network.