Patient Services Specialist

US-Fertility; Tampa (FL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional开发

Job summary

US Fertility is seeking a Patient Services Representative to join the team at Shady Grove Fertility in Westshore, Florida. The role involves managing patient accounts, scheduling, and delivering outstanding customer service to patients and families seeking fertility care.

We value collaboration across a national network of physicians and clinics, and we offer a comprehensive benefits package. Weekend and holiday schedules are required on occasion as part of this role.

Qualifications

• Minimum 2 years of applicable work experience.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detailed-oriented, computer savvy.
• High level of customer service essential.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Schedule appointments and address customer/patient issues with effective resolutions.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors and provide high level of customer service.

Skills

Insurance knowledge

Customer service

Medical terminology

Medical billing

Communication skills

Job description

US Fertility is seeking a Patient Services Representative to join the team at Shady Grove Fertility in Westshore, Florida. The role involves managing patient accounts, scheduling, and delivering outstanding customer service to patients and families seeking fertility care.

We value collaboration across a national network of physicians and clinics, and we offer a comprehensive benefits package. Weekend and holiday schedules are required on occasion as part of this role.