Fertility Patient Services Specialist

US Fertility; Frederick (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition assistance

Paid time off

Parental leave

Life and disability benefits

Fertility Discount Program

Wellness programs

Job summary

US Fertility in Frederick, Maryland is seeking a Patient Service Representative to join our team. You will manage patient accounts, schedule appointments, and help patients navigate insurance and billing with a high level of service.

We value empathy, accuracy, and teamwork. This full-time role offers competitive benefits and opportunities for career growth within a national fertility network.

Qualifications

• Minimum 2 years of applicable work experience.
• High School diploma required.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detailed-oriented, computer savvy.
• High level of customer service essential.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and insure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and providing high level of customer service.

Skills

Communication skills

Customer service

Computer skills

Detail oriented

Education

High School diploma

Job description

US Fertility in Frederick, Maryland is seeking a Patient Service Representative to join our team. You will manage patient accounts, schedule appointments, and help patients navigate insurance and billing with a high level of service.

We value empathy, accuracy, and teamwork. This full-time role offers competitive benefits and opportunities for career growth within a national fertility network.