Fertility Care Coordinator | Patient Services

Ovation Fertility; Orlando (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional发展

Performance-based bonus opportunities

Generous paid time off, paid holidays,

Fertility Discount Program

Employee wellness and recognition

Job summary

US Fertility in Orlando, FL is seeking a Patient Services Representative to support the Shady Grove Fertility team. You will manage patient accounts, verify benefits, and schedule appointments.

You’ll collaborate with physicians and staff, answer insurance questions, and help patients navigate billing options with a focus on exceptional customer service. This role offers meaningful work within a national network, opportunities for growth, and a supportive culture; occasional weekends and

Qualifications

• Minimum 2 years of applicable work experience.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detail-oriented, computer savvy.
• High level of customer service essential.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service. Required to work occasional weekends and holidays

Skills

Insurance/Benefits knowledge

Medical terminology

Medical billing

Communication skills

Customer service

Attention to detail

Computer literacy

OB/GYN office experience

Job description

US Fertility in Orlando, FL is seeking a Patient Services Representative to support the Shady Grove Fertility team. You will manage patient accounts, verify benefits, and schedule appointments.

You’ll collaborate with physicians and staff, answer insurance questions, and help patients navigate billing options with a focus on exceptional customer service. This role offers meaningful work within a national network, opportunities for growth, and a supportive culture; occasional weekends and