Patient Services Specialist – Fertility Care

Shady Grove Fertility; Fairfax (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional de

Performance-based bonus opportunities

Generous paid time off, paid holidays,

Life and disability benefits

Fertility Discount Program

Employee wellness and recognition

Job summary

US Fertility is seeking a Patient Service Representative for our Fairfax, VA office. The role involves managing patient accounts, scheduling, and resolving patient concerns with a strong focus on service quality.

You will interact with a wide network of physicians and teams, ensuring accurate insurance information and helping patients understand benefits and financial options. Join a nationally respected fertility organization committed to patient care.

Qualifications

• Minimum 2 years of applicable work experience.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detailed-oriented, computer savvy.
• High level of customer service essential.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and insure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and providing high level of customer service.

Skills

Insurance knowledge

Medical terminology

Customer service

Communication skills

Detail-oriented

Computer savvy

Job description

US Fertility is seeking a Patient Service Representative for our Fairfax, VA office. The role involves managing patient accounts, scheduling, and resolving patient concerns with a strong focus on service quality.

You will interact with a wide network of physicians and teams, ensuring accurate insurance information and helping patients understand benefits and financial options. Join a nationally respected fertility organization committed to patient care.