Patient Services Specialist & Eyewear Technician

Optical Outlets; Indian River City (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Optical Outlets is seeking a friendly and organized patient assistant to support doctors and the office manager in delivering excellent patient flow. You will greet customers, explain exam pricing, verify insurance, and help with eyewear dispensing.

Ideal candidates have 1–2 years of related experience, strong communication skills, and the ability to multitask in a fast-paced ophthalmic setting. This on-site role emphasizes accuracy and patient satisfaction.

Qualifications

• One to two years of experience in related field.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document patient visits.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify patient needs.
• Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service.
• Greet customers and explain the process and exam pricing in a transparent way.
• Check-in and pretest patients in an efficient and accurate manner.
• Ensure insurance is properly verified prior to Doctor encounter.
• Answer phones properly and in a timely manner.
• Assist in other areas of the office as necessary, including dispensing eyewear.
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction.
• Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact.
• Inform Office Manager of any office problems noted by staff, doctors, or patients.
• Perform all tasks assigned by Office Manager.

Skills

Verbal communication

Written communication

Interpersonal skills

Active listening

Questioning skills

Customer service

Multitasking

Tools

MS Office

Job description

Optical Outlets is seeking a friendly and organized patient assistant to support doctors and the office manager in delivering excellent patient flow. You will greet customers, explain exam pricing, verify insurance, and help with eyewear dispensing.

Ideal candidates have 1–2 years of related experience, strong communication skills, and the ability to multitask in a fast-paced ophthalmic setting. This on-site role emphasizes accuracy and patient satisfaction.