Eyewear Sales & Fitting Specialist

Optical-Outlets; Florida; On-site; USD 32,000 - 46,000; Full time

Job summary

Optical Outlets is seeking a friendly optical assistant to help patients and support the Doctor and Office Manager. You will greet customers, help with frame selection and dispensing eyewear, and ensure accurate measurements and fitting.

The role emphasizes high-quality service, multitasking in a fast-paced environment, and clear communication with patients and staff. Bilingual English/Spanish is preferred but not required.

Qualifications

• Typically has 1–2 years of experience in related field.
• Working knowledge of MS Office package.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service
• Greet customers and explain the process in a transparent way
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear
• Solve visual problems or challenges for customers
• Managing customer transactions at time of purchase
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
• Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs
• Assist other retail associates with difficult and complex areas of customer product needs and prescriptions
• Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
• Inform Office Manager of any office problems noted by staff, doctors, or patients
• Perform all tasks assigned by Office Manager

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multitasking

Problem-solving

Negotiation

Attention to detail

Active listening

Tools

MS Office

Job description

Optical Outlets is seeking a friendly optical assistant to help patients and support the Doctor and Office Manager. You will greet customers, help with frame selection and dispensing eyewear, and ensure accurate measurements and fitting.

The role emphasizes high-quality service, multitasking in a fast-paced environment, and clear communication with patients and staff. Bilingual English/Spanish is preferred but not required.