Eyewear Concierge & Sales Associate

Optical-Outlets; Saint Petersburg (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

Optical Outlets is seeking a customer-focused staff member to assist patients and support the Doctor and Office Manager. You will greet customers, help them select frames and lenses, take measurements, and ensure accurate dispensing of eyewear.

Ideal candidates have 1–2 years of related experience, strong MS Office skills, and excellent verbal and written communication abilities. Bilingual English/Spanish is a plus, with a teamwork-driven, fast-paced environment.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service
• Greet customers and explain the process in a transparent way
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear
• Solve visual problems or challenges for customers
• Managing customer transactions at time of purchase
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
• Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs
• Assist other retail associates with difficult and complex areas of customer product needs and prescriptions
• Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly
• Inform Office Manager of any office problems noted by staff, doctors, or patients
• Perform all tasks assigned by Office Manager
• For roles that are remote or hybrid, must demonstrate a high level of engagement in virtual environments

Skills

Customer service

Verbal communication

Written communication

Multitasking

Interpersonal skills

Problem solving

Education

Florida Optician License

Tools

MS Office

Job description

Optical Outlets is seeking a customer-focused staff member to assist patients and support the Doctor and Office Manager. You will greet customers, help them select frames and lenses, take measurements, and ensure accurate dispensing of eyewear.

Ideal candidates have 1–2 years of related experience, strong MS Office skills, and excellent verbal and written communication abilities. Bilingual English/Spanish is a plus, with a teamwork-driven, fast-paced environment.