Eyewear Sales & Fitting Specialist

Optical-Outlets; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonuses and commissions

Job summary

Optical Outlets in New York is seeking a customer-focused team member to assist patients while supporting the Doctor and Office Manager. You will greet customers, explain the process, assist with merchandise selection, fitting frames, and dispensing eyewear with care.

The role emphasizes handling multiple tasks in a fast-paced environment, strong communication skills, and commitment to patient satisfaction. A Florida Optician License and bilingual English/Spanish are a plus.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service.
• Greet customers and explain the process in a transparent way.
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear.
• Solve visual problems or challenges for customers.
• Managing customer transactions at time of purchase.
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction.
• Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems.
• Assist other retail associates with difficult and complex areas of customer product needs and prescriptions.
• Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact.
• Inform Office Manager of any office problems noted by staff, doctors, or patients.
• Perform all tasks assigned by Office Manager.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multitasking

Problem-solving

Negotiation

Decision making

Listening

Education

Florida Optician License

Tools

MS Office

Job description

Optical Outlets in New York is seeking a customer-focused team member to assist patients while supporting the Doctor and Office Manager. You will greet customers, explain the process, assist with merchandise selection, fitting frames, and dispensing eyewear with care.

The role emphasizes handling multiple tasks in a fast-paced environment, strong communication skills, and commitment to patient satisfaction. A Florida Optician License and bilingual English/Spanish are a plus.