Eyewear Sales & Frame Fitting Specialist

Eye Doctors Optical Outlets, Inc.; Brandon (FL); On-site; USD 16,531,200 - 22,041,600; Full time

Job summary

Eye Doctors Optical Outlets, Inc. is seeking an eyewear associate to assist patients, support the Doctor and Office Manager, and provide outstanding customer service from first contact.

You will greet customers, help with merchandise selection, fitting frames, and dispensing eyewear while handling transactions and maintaining accuracy. Bilingual English/Spanish skills are preferred in a fast-paced retail environment.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Able to multitask in a fast-paced environment.
• Excellent verbal communication to prioritize multiple tasks and be available for calls.
• Excellent written communication to document customer situations and confirm agreements.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service.
• Greet customers and explain the process in a transparent way.
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear.
• Solve visual problems or challenges for customers.
• Manage customer transactions at time of purchase.
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction.
• Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs.
• Assist other retail associates with difficult areas of customer product needs and prescriptions.
• Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly.
• Inform Office Manager of any office problems noted by staff, doctors, or patients.
• Perform all tasks assigned by Office Manager.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem solving

Negotiation

Decision making

Active listening

Bilingual English and Spanish

Tools

MS Office

Job description

Eye Doctors Optical Outlets, Inc. is seeking an eyewear associate to assist patients, support the Doctor and Office Manager, and provide outstanding customer service from first contact.

You will greet customers, help with merchandise selection, fitting frames, and dispensing eyewear while handling transactions and maintaining accuracy. Bilingual English/Spanish skills are preferred in a fast-paced retail environment.