Vision Care Front Desk & Eyewear Technician

Optical Outlets; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Optical Outlets in Kissimmee, FL seeks an Optical Assistant to support doctors and manage patient flow. You will greet customers, explain exams and pricing, verify insurance, and assist with eyewear fitting and dispensing. The role emphasizes exceptional service, accuracy, and teamwork in a fast-paced eye care setting.

Ideal candidates have 1–2 years in related field, strong communication skills, proficiency with MS Office, and the ability to multitask while delivering a warm patient experience.

Qualifications

• 1–2 years of experience in related field.
• Working knowledge of MS Office.
• Verbal communication skills to prioritize tasks and handle calls.
• Written communication to document patient visits.
• Interpersonal and rapport-building skills.
• Ability to ask appropriate questions to identify patient needs.
• Ability to listen and multitask in a fast-paced environment.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service.
• Greet customers and explain the process and exam pricing clearly.
• Check-in and pretest patients efficiently.
• Verify insurance prior to Doctor encounter.
• Answer phones properly and in a timely manner.
• Assist in dispensing eyewear and other office tasks.
• Serve as a center of excellence for others with a focus on Right the First Time patient satisfaction.
• Inform Office Manager of any office problems noted by staff, doctors, or patients.
• Perform all tasks assigned by Office Manager.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multitasking

Listening

Tools

MS Office

Job description

Optical Outlets in Kissimmee, FL seeks an Optical Assistant to support doctors and manage patient flow. You will greet customers, explain exams and pricing, verify insurance, and assist with eyewear fitting and dispensing. The role emphasizes exceptional service, accuracy, and teamwork in a fast-paced eye care setting.

Ideal candidates have 1–2 years in related field, strong communication skills, proficiency with MS Office, and the ability to multitask while delivering a warm patient experience.