Eyewear Sales & Fitting Specialist — Customer Champion

Optical-Outlets; Lake Wales (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

Optical Outlets in Florida is seeking an Optician to assist patients and support the Doctor and Office Manager. You will greet customers, explain the process, help select frames and lenses, measure and fit eyewear, and ensure accurate transactions.

The role emphasizes exceptional service, right the first time, and clear communication. Experience with MS Office, able to multitask in a fast-paced clinic, and willingness to work with a diverse patient base are valued.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

• Greet customers and explain the process in a transparent way.
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear.
• Solve visual problems or challenges for customers.
• Managing customer transactions at time of purchase.
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction.
• Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems.
• Assist other retail associates with difficult and complex areas of customer product needs and prescriptions.
• Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact.
• Inform Office Manager of any office problems noted by staff, doctors, or patients.
• Perform all tasks assigned by Office Manager

Skills

Customer service

Verbal communication

Written communication

Problem solving

Multitasking

Tools

MS Office

Job description

Optical Outlets in Florida is seeking an Optician to assist patients and support the Doctor and Office Manager. You will greet customers, explain the process, help select frames and lenses, measure and fit eyewear, and ensure accurate transactions.

The role emphasizes exceptional service, right the first time, and clear communication. Experience with MS Office, able to multitask in a fast-paced clinic, and willingness to work with a diverse patient base are valued.