Eyewear Sales & Fitting Specialist

Optical Outlets; Lakeland (FL); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Optical Outlets is seeking a patient-facing associate to support the Doctor and Office Manager. You will greet customers, explain processes, assist with frame selection and dispensing eyewear, and ensure precise measurements and fittings.

From handling transactions to resolving questions, you’ll help maintain high patient satisfaction and act as a resource for colleagues, aiming for Right the First Time service in a fast-paced environment.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Ability to perform multiple tasks in a fast-paced environment.
• Effective verbal and written communication to document customer situations and confirm agreements.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service.
• Greet customers and explain the process in a transparent way.
• Assist patients with merchandise selection, fitting frames, and dispensing eyewear.
• Solve visual problems or challenges for customers.
• Manage customer transactions at time of purchase.
• Serve as a center of excellence for others with a focus on Right the First Time.
• Assist customers in selecting frames and lenses best suited for vision, lifestyle, and budget.
• Assist other retail associates with complex product needs and prescriptions.
• Take and record measurements, adjust or fit eyewear carefully and accurately.
• Inform Office Manager of any office problems noted by staff, doctors, or patients.
• Perform all tasks assigned by Office Manager.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem-solving

Tools

MS Office

Job description

Optical Outlets is seeking a patient-facing associate to support the Doctor and Office Manager. You will greet customers, explain processes, assist with frame selection and dispensing eyewear, and ensure precise measurements and fittings.

From handling transactions to resolving questions, you’ll help maintain high patient satisfaction and act as a resource for colleagues, aiming for Right the First Time service in a fast-paced environment.