Patient Services Specialist — Elevate Patient Care

Carle-Health; Normal (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health is seeking a Patient Services Representative to coordinate daily clinic prep, patient check-in/out, and charge posting, ensuring smooth operations and a positive patient experience.

You will manage basic scheduling, insurance eligibility, and front-desk communications while upholding professional standards and teamwork in a busy Illinois clinic.

Experience with insurance rules and prior authorizations is valued, with training provided as needed.

Qualifications

• General office equipment
• Basic computer skills

Responsibilities

• Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
• Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
• Serves as a role model by conducting self in a responsible, professional manner.
• Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
• Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits. Successful completion of mandatory insurance training and ongoing competency refreshers. Competent to initiate and secure prior authorizations as needed.

Skills

General office equipment

Basic computer skills

Job description

Carle Health is seeking a Patient Services Representative to coordinate daily clinic prep, patient check-in/out, and charge posting, ensuring smooth operations and a positive patient experience.

You will manage basic scheduling, insurance eligibility, and front-desk communications while upholding professional standards and teamwork in a busy Illinois clinic.

Experience with insurance rules and prior authorizations is valued, with training provided as needed.