Patient Service Specialist – Front Desk

Forefront Dermatology; Clinton Charter Township (MI); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer contribution

PTO and Holidays

Company paid life insurance

Short-term disability

Employee discounts

Job summary

Forefront Dermatology in Clinton Township seeks a Patient Service Representative to manage patient check-in, update personal and insurance information, and handle a multi-line phone system. You will also file medical records, collect co-pays, and process cash payments, contributing to a smooth front desk operation.

The role requires strong customer service, accuracy, and the ability to multitask in a fast-paced dermatology clinic, with opportunities to grow within a comprehensive benefits

Qualifications

• High school diploma or equivalent is required.
• 1+ years of medical office experience or in a similar capacity is preferred.
• Proficient in basic computer functions.
• Ability to type a minimum of 40 wpm is preferred.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains tidiness of waiting area and reception counter throughout the day.
• Checks schedules for added, canceled and no-show appointments throughout the day.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Typing 40 wpm

Medical office experience

Team player

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Forefront Dermatology in Clinton Township seeks a Patient Service Representative to manage patient check-in, update personal and insurance information, and handle a multi-line phone system. You will also file medical records, collect co-pays, and process cash payments, contributing to a smooth front desk operation.

The role requires strong customer service, accuracy, and the ability to multitask in a fast-paced dermatology clinic, with opportunities to grow within a comprehensive benefits