Patient Services Specialist: Clinic Scheduling & Front Desk

Carle; Mattoon (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health in Mattoon, IL seeks a Patient Services Representative 3 to support daily clinic prep, patient check-in/out, charge posting, and cash management. You will assist with appointment scheduling, patient registration, and communications with physicians and nurses to ensure smooth operations.

The role emphasizes accuracy, a positive patient experience, and collaboration across departments, with mandatory insurance training and flexibility for coverage.

Qualifications

• Certificate of Completion required.
• Basic computer skills required.
• Familiarity with general office equipment and front-desk duties.

Responsibilities

• Coordinate daily clinic preparation, patient check-in/out, and appointment scheduling.
• Answer phones and relay messages to physicians and staff.
• Process charges and manage cash with accuracy and timeliness.
• Maintain EPIC schedules and assist with provider/dept scheduling and rescheduling.

Skills

Basic computer skills

General office equipment

Education

Certificate of Completion

Job description

Carle Health in Mattoon, IL seeks a Patient Services Representative 3 to support daily clinic prep, patient check-in/out, charge posting, and cash management. You will assist with appointment scheduling, patient registration, and communications with physicians and nurses to ensure smooth operations.

The role emphasizes accuracy, a positive patient experience, and collaboration across departments, with mandatory insurance training and flexibility for coverage.