Infectious Disease Patient Services Specialist

Carle; Urbana (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health is seeking a Patient Services Representative 1 to coordinate daily clinic prep, assist with patient check-in/out, and manage charge posting and cash handling. The role supports appointment scheduling and patient registration, while maintaining professional communication with patients and staff.

Applicants should have an Associate's Degree in a related field or equivalent experience, solid basic computer skills, and familiarity with insurance processes.

Qualifications

• Associate's degree in a related field required.
• Experience may be substituted for education.
• Proficiency with basic office equipment and computers.

Responsibilities

• Coordinates and participates in duties related to daily clinic preparation including patient identification, check in/out, charge posting, cash management, appointment scheduling, patient registration and account setup, and phone calls.
• Competent with telephone system; takes and delivers messages to physicians, nurses and others.
• Reports medical information obtained from patients and referring physicians accurately, completely and timely.
• Distributes all messages according to practice communication standards.
• Acts as a professional, responsible role model in all interactions.
• Manages incoming patient care requests related to in-basket activities, referrals, work queue, and calls.
• Proficient with insurance coverage rules, eligibility, network coverage, and benefits.
• Completes mandatory insurance training and ongoing competency refreshers; initiates prior authorizations as needed.

Skills

General office equipment

Basic computer skills

Education

Associate's Degree: Related Field

Job description

Carle Health is seeking a Patient Services Representative 1 to coordinate daily clinic prep, assist with patient check-in/out, and manage charge posting and cash handling. The role supports appointment scheduling and patient registration, while maintaining professional communication with patients and staff.

Applicants should have an Associate's Degree in a related field or equivalent experience, solid basic computer skills, and familiarity with insurance processes.