Patient Services Specialist - Check-In & Scheduling

Carle; Mattoon (IL); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Equal Opportunity Employer

Job summary

Carle Health is seeking a Patient Services Representative I to support daily clinic preparation, patient check-in, charge posting and basic scheduling. You will convey a positive image and help meet patient needs in a fast-paced environment.

The role requires basic computer skills, familiarity with a telephone system, and the ability to manage insurance basics with accuracy. You will coordinate with physicians, nurses and staff to ensure smooth patient flow and reliable communication.

Qualifications

• Associate's Degree or related field required.
• Basic computer skills required.
• Experience with general office equipment.

Responsibilities

• Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
• Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
• Distributes all messages according to practice communication standards. Serves as a role model by conducting self in a responsible, professional manner. Manage all incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls. Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits. Successful completion of mandatory insurance training and ongoing competency refreshers. Competent to initiate and secure prior authorizations as needed.

Skills

Basic computer skills

Education

Associate's Degree: Related Field

Job description

Carle Health is seeking a Patient Services Representative I to support daily clinic preparation, patient check-in, charge posting and basic scheduling. You will convey a positive image and help meet patient needs in a fast-paced environment.

The role requires basic computer skills, familiarity with a telephone system, and the ability to manage insurance basics with accuracy. You will coordinate with physicians, nurses and staff to ensure smooth patient flow and reliable communication.