Patient Services Specialist & Clinic Scheduler

Northwestern Medicine; Crystal Lake (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwestern Medicine in Crystal Lake is seeking a Patient Services Representative for a full-time role at 38 hours per week, with Monday–Friday shifts and occasional Saturdays. You will greet patients, verify insurance, collect co-pays, register patients, and coordinate scheduling to ensure smooth daily operations.

The role emphasizes high-quality customer service in a busy clinic, safeguarding patient confidentiality, updating records, and acting as a liaison between patients and the practice.

Qualifications

• High school diploma or GED required.
• 0–2 years experience in a customer service position.
• Bachelor's degree preferred.
• Working knowledge of medical terminology is a plus.

Responsibilities

• Greets patients and registers them, verifies insurance, and collects co-pays.
• Updates patient demographics and company information.
• Answers phones and schedules appointments.
• Documents patient calls and coordinates testing and referrals.
• Ensures patient confidentiality and accurate chart preparation.

Skills

Customer service

Patient interaction

Scheduling

Education

High school diploma or GED

Bachelor's degree

Tools

Epic chart

Job description

Northwestern Medicine in Crystal Lake is seeking a Patient Services Representative for a full-time role at 38 hours per week, with Monday–Friday shifts and occasional Saturdays. You will greet patients, verify insurance, collect co-pays, register patients, and coordinate scheduling to ensure smooth daily operations.

The role emphasizes high-quality customer service in a busy clinic, safeguarding patient confidentiality, updating records, and acting as a liaison between patients and the practice.