Patient Service Front Desk Pro — Part-Time, Weekend Shifts

Northwestern Memorial Healthcare; Crystal Lake (IL); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Part-Time Patient Service Representative for the Crystal Lake Immediate Care Center. The role supports patient check-in/out, registration, and payments while delivering exemplary customer service. The position requires 0–2 years in a customer service role, with preferred healthcare exposure.

Shift is 24 hours per week, two 12-hour shifts, 7:45am–8:15pm, including weekends/holidays. Floating to other clinics may occur.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years in a customer service position.
• Previous experience in a healthcare setting is preferred.
• Working knowledge of medical terminology is preferred.

Responsibilities

• Greets patients and guests upon arrival and verifies identity.
• Assists with check-in/out functions and collects necessary information.
• Updates patient demographics and insurance information.
• Registers patients as needed and processes payments.
• Posts payments and handles end-of-day cash drawer closing.
• Keeps waiting area clean and comfortable.
• Notifies patients of delays or changes in appointment status.
• Schedules appointments when needed.
• May float to other ICCs/departments as required.

Skills

Customer service

Medical terminology

Education

High school diploma or GED

Job description

Northwestern Medicine is seeking a Part-Time Patient Service Representative for the Crystal Lake Immediate Care Center. The role supports patient check-in/out, registration, and payments while delivering exemplary customer service. The position requires 0–2 years in a customer service role, with preferred healthcare exposure.

Shift is 24 hours per week, two 12-hour shifts, 7:45am–8:15pm, including weekends/holidays. Floating to other clinics may occur.