Patient Services Specialist: Caring Care & Efficient Scheduling

Baylor Scott & White Health; Dallas (TX); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health benefits eligibility

401(k) match up to 5%

Tuition Reimbursement

PTO accrual Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide front desk and clerical support in a physician office or clinic setting. You will handle patient check-in/check-out, schedule appointments, verify insurance, and answer phones to ensure smooth operations.

The role includes assisting with medical records, directing patients, and mentoring junior staff. A high school diploma or GED and relevant experience are required, with strong communication and attention to

Qualifications

• HS Diploma or GED required.
• Minimum 1 year of experience in a medical office or similar setting.
• Knowledge of insurance verification and patient registration preferred.

Responsibilities

• Check-in and check-out patients; schedule appointments.
• Verify insurance and patient demographics; update records.
• Process payments; maintain accurate financial records.
• Answer phones and respond to routine inquiries.
• Assist with medical records duties and referrals.
• Mentor junior staff when needed.

Skills

Active listening

Communication skills

Phone etiquette

Patient relations

Scheduling

Insurance verification

Medical records

Education

H.S. Diploma/GED Equivalent

1 Year Experience

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide front desk and clerical support in a physician office or clinic setting. You will handle patient check-in/check-out, schedule appointments, verify insurance, and answer phones to ensure smooth operations.

The role includes assisting with medical records, directing patients, and mentoring junior staff. A high school diploma or GED and relevant experience are required, with strong communication and attention to