Patient Services Specialist — Care Scheduler & Concierge

Centinela Hospital Medical Center; Chicago (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid time off

401K retirement plan

Medical, dental and vision coverage

Tuition reimbursement

Job summary

Prime Healthcare Illinois Medical Group is seeking a Patient Services Representative in Chicago to schedule and coordinate patient appointments with providers. You will help manage information flow to physicians and staff, verify insurance, and maintain accurate patient demographics and records.

The role requires 6 months of scheduling experience in healthcare, strong English communication, and solid computer skills. A high school diploma or equivalent is required, with BLS preferred.

Qualifications

• 6 months scheduling/patient intake experience in healthcare setting required.
• High school diploma or equivalent required.
• Ability to read, write and speak English required.
• Strong computer skills required.
• Knowledge of standard insurance verification requirements.
• Well versed in authorization processes for all payers.
• Ability to multi-task and prioritize to meet deadlines.
• Courteous and professional communication with internal/external customers.
• Strong clerical and organizational skills for record keeping and scheduling.
• Knowledge of Medical Terminology.
• BLS (AHA) certification preferred.

Responsibilities

• Schedules and coordinates patient appointments with providers.
• Manages flow of information to physicians, nursing staff, and other departments.
• Verifies insurance eligibility and benefits for appointments and procedures.
• Obtains and updates patient demographics and insurance information.
• Communicates patient responsibility and coordinates prior authorizations as needed.

Skills

Scheduling

Customer service

English proficiency

Computer skills

Insurance verification

Authorization processes

Multi-tasking

Clerical skills

Medical terminology

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Prime Healthcare Illinois Medical Group is seeking a Patient Services Representative in Chicago to schedule and coordinate patient appointments with providers. You will help manage information flow to physicians and staff, verify insurance, and maintain accurate patient demographics and records.

The role requires 6 months of scheduling experience in healthcare, strong English communication, and solid computer skills. A high school diploma or equivalent is required, with BLS preferred.