Patient Services Coordinator

Community Health Partnership of Illinois (CHP); Champaign (IL); On-site; USD 39,000 - 46,000; Full time

Job summary

Community Health Partnership of Illinois seeks a compassionate, detail-oriented front-desk professional to deliver excellent patient service. You will greet patients, assist with check-in/out, schedule appointments, verify demographics and insurance, and maintain accurate records.

The role emphasizes clear communication, confidentiality, and smooth coordination with clinical and administrative teams to support efficient patient flow in a busy healthcare setting.

Qualifications

• High school diploma or equivalent required; healthcare administration education is a plus.
• Experience in customer service, administrative, or healthcare support preferred.
• Strong communication and interpersonal skills with a patient-centered approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask and stay calm under pressure in a dynamic office.
• Familiarity with scheduling and electronic records systems; confidentiality is essential.

Responsibilities

• Greet patients and visitors in a professional, courteous, and welcoming manner.
• Assist with check-in and check-out processes, including verifying demographic and insurance information.
• Schedule, reschedule, and confirm patient appointments based on office protocols and availability.
• Answer incoming calls, respond to inquiries, and route messages appropriately.
• Collect copayments, balances, and other required patient payments in accordance with established procedures.
• Maintain accurate patient records and support documentation requirements.
• Provide clear communication regarding office policies, forms, and patient instructions.
• Coordinate with clinical and administrative team members to support efficient patient flow.
• Handle sensitive information with discretion and comply with privacy and confidentiality requirements.
• Resolve routine patient concerns with professionalism and escalated issues when needed.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Confidentiality awareness

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Community Health Partnership of Illinois seeks a compassionate, detail-oriented front-desk professional to deliver excellent patient service. You will greet patients, assist with check-in/out, schedule appointments, verify demographics and insurance, and maintain accurate records.

The role emphasizes clear communication, confidentiality, and smooth coordination with clinical and administrative teams to support efficient patient flow in a busy healthcare setting.