Patient Access & Scheduling Specialist

Northwestern Medicine; Chicago (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization in Chicago is seeking a Patient Access Specialist to provide exceptional customer service to patients and manage appointment scheduling. The ideal candidate has 2-3 years of customer service or medical office experience, strong communication skills, and proficiency in data entry. This position offers opportunities for professional growth and development within a supportive healthcare environment.

Qualifications

• 2-3 years customer service or medical office experience.
• Proficiency in computer data-entry/typing.
• Ability to type 40 wpm and multi-task.

Responsibilities

• Provide exceptional customer service to patients.
• Maintain patient confidentiality per HIPAA regulations.
• Manage work schedule efficiently.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Organizational skills

Problem-solving

Education

High School diploma or equivalent

Tools

Epic Systems

Online order retrieval systems

Job description

A healthcare organization in Chicago is seeking a Patient Access Specialist to provide exceptional customer service to patients and manage appointment scheduling. The ideal candidate has 2-3 years of customer service or medical office experience, strong communication skills, and proficiency in data entry. This position offers opportunities for professional growth and development within a supportive healthcare environment.