Patient Services Specialist - Care Coordination & Billing

Penn Medicine; West Chester (Chester County); On-site; USD 36,000 - 42,000; Full time

Job summary

Penn Medicine in West Chester is seeking a Patient Services Representative to join the hospital operations team. You will interact with patients, staff, and visitors to ensure timely and courteous service during registration and scheduling.

Key duties include collecting accurate patient data, verifying benefits, obtaining referrals, posting payments, and supporting EHR documentation while maintaining HIPAA standards. A high school diploma is required.

Qualifications

• H.S. Diploma/GED required.

Responsibilities

• Collaborate with hospital staff and administration to ensure quality patient care.
• Handle scheduling and patient registration tasks, including verifying information and referrals.
• Communicate with insurance and billing to obtain authorizations and collect co-pays.
• Maintain accurate documentation in the EHR and support customer service.

Education

H.S. Diploma/GED (Required)

Job description

Penn Medicine in West Chester is seeking a Patient Services Representative to join the hospital operations team. You will interact with patients, staff, and visitors to ensure timely and courteous service during registration and scheduling.

Key duties include collecting accurate patient data, verifying benefits, obtaining referrals, posting payments, and supporting EHR documentation while maintaining HIPAA standards. A high school diploma is required.