Patient Services Specialist & Care Concierge

RadNet; City of Rochester (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA with employer funding

Wellness dollars

401(k) match

Free imaging services

Job summary

RadNet is seeking a Patient Service Representative to greet and register patients, verify insurance details, and collect payments. You will handle calls, schedule changes, and coordinate with back-office staff to ensure smooth patient flow.

The role emphasizes strong customer service, multitasking, and accurate documentation in a fast-paced radiology setting. On-site work with comprehensive benefits and growth opportunities is offered.

Qualifications

• High School Diploma or GED is required.
• Strong communication, multitasking, and customer service skills are essential.
• Familiarity with medical terminology is preferred; prior radiology office experience is a plus.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information; collect signatures; ensure documentation is complete.
• Collect co-pays and fees and log them accurately.
• Answer and transfer incoming calls; schedule, reschedule, or cancel appointments.
• Provide patient orientation for safety protocols and directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient information and on-site medications according to policy.

Skills

Communication skills

Multitasking

Customer service

Medical terminology

Education

High School Diploma or GED

Job description

RadNet is seeking a Patient Service Representative to greet and register patients, verify insurance details, and collect payments. You will handle calls, schedule changes, and coordinate with back-office staff to ensure smooth patient flow.

The role emphasizes strong customer service, multitasking, and accurate documentation in a fast-paced radiology setting. On-site work with comprehensive benefits and growth opportunities is offered.