Patient Service & Care Concierge | Fast-Paced Healthcare

RadNet; West Orange (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision coverages

Health Savings Accounts with employer

Wellness dollars

401(k) Employer Match

Free imaging services for you and your

Job summary

RadNet is seeking a Patient Service Representative to greet patients, verify insurance, collect co-pays, and schedule appointments in a fast-paced radiology environment. The role emphasizes accuracy, professionalism, and patient-first service across all interactions.

Ideal candidates should have a high school diploma, strong computer and communication skills, and experience with medical terminology. Bilingual Spanish is preferred.

Qualifications

• High School Diploma or GED is required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Medical terminology knowledge; radiology office experience preferred.
• Spanish bilingual abilities preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures and ensure complete documentation.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Provide directions to facilities and safety protocol orientation.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient property and Health Information.
• Safeguard on-site medications per policy and law.
• Maintain professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities.
• Interact diplomatically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Spanish (bilingual)

Education

High School Diploma or GED

Tools

Computer skills

Job description

RadNet is seeking a Patient Service Representative to greet patients, verify insurance, collect co-pays, and schedule appointments in a fast-paced radiology environment. The role emphasizes accuracy, professionalism, and patient-first service across all interactions.

Ideal candidates should have a high school diploma, strong computer and communication skills, and experience with medical terminology. Bilingual Spanish is preferred.