Radiology Front Desk & Patient Services Specialist

RadNet; Greenbelt (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vis​

Health Savings Accounts with employer"

Wellness dollars

401(k) Employer Match

Free imaging center services for you &

Job summary

RadNet is seeking a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, and coordinate appointments at our imaging centers. You will guide patients through prep and safety protocols and work closely with back-office staff to ensure timely care and accurate records.

The role requires strong customer service focus, professional communication, and the ability to thrive in a fast-paced clinical environment while maintaining patient privacy and respectful

Qualifications

• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.
• Strong multitasking and communication skills.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients.
• Safeguards any on site medications in accordance with Company policies and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Job description

RadNet is seeking a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, and coordinate appointments at our imaging centers. You will guide patients through prep and safety protocols and work closely with back-office staff to ensure timely care and accurate records.

The role requires strong customer service focus, professional communication, and the ability to thrive in a fast-paced clinical environment while maintaining patient privacy and respectful