Patient Service Representative

RadNet; New York (NY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vision coverages

401(k) Employer Match

Free services at imaging centers for immediate family

401(k) employer match

Free imaging services for you and your

Job summary

A healthcare organization in New York is seeking a Patient Service Representative to provide exceptional patient care and support. Responsibilities include greeting patients, managing appointments, and ensuring accurate documentation. The ideal candidate is passionate about customer service and has strong communication skills. Benefits include health coverage, 401(k) match, and free services at imaging centers for immediate family.

Qualifications

• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Responsibilities

• Greet and register patients in a friendly manner.
• Collect and log all co-pays and fees.
• Schedule, reschedule, or cancel patient appointments.

Skills

Customer service skills

Effective communication

Multitasking

Customer service

Education

High School Diploma or GED

Medical terminology knowledge

Tools

Computer skills

Job description

Overview

Join to apply for the Patient Service Representative role at RadNet

Responsibilities: The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients.
• Safeguard patient property and Patient Health Information in accordance with policies and legal requirements.
• Safeguard on-site medications per company policies and legal requirements.
• Demonstrate respectful and professional behavior toward patients and coworkers; interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships with colleagues and stakeholders.

You Are

• Genuinely passionate about customer service and able to exercise sound judgement while remaining professional in all situations.
• Able to demonstrate effective and professional communication and interpersonal skills with patients, guests, and colleagues.
• Able to thrive in a fast-paced environment, prioritize work with a structured approach, and provide world-class customer service.

To Ensure Success In This Role, You Must Have

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred

We Offer

• Comprehensive Medical, Dental and Vision coverages
• Health Savings Accounts with employer funding
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family