Patient Services Concierge: Scheduling & Care Support

RadNet; Simi Valley (CA); Presencial; USD 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage

Dental coverage

Vision coverage

Health savings account

Wellness dollars

401(k) employer match

Free imaging services for you and your

family

Resumo da oferta

RadNet is seeking a Patient Service Representative in California to greet patients, verify insurance, collect payments, and schedule appointments. You will support back-office operations, ensure accurate records, and help deliver high-quality patient care in a fast-paced imaging center setting.

The role emphasizes patient-centered communication, attention to detail, and respectful interactions with diverse patients and staff.

Qualificações

• High School Diploma or GED required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience delivering exceptional customer service.
• Medical terminology knowledge and radiology office experience preferred.

Responsabilidades

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify insurance and patient information; collect signatures and complete documentation.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Provide patient orientation for prep and safety protocols; give directions to facilities.
• Coordinate with back-office staff for timely care of patients.
• Safeguard patient property and Health Information; protect privacy.
• Safeguard on-site medications per policy and law.
• Respect company property, cash, and patient information on-site or portals.
• Be responsive with professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities.
• Interact diplomatically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Conhecimentos

Customer service

Multitasking

Communication skills

Medical terminology knowledge

Radiology office experience

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

RadNet is seeking a Patient Service Representative in California to greet patients, verify insurance, collect payments, and schedule appointments. You will support back-office operations, ensure accurate records, and help deliver high-quality patient care in a fast-paced imaging center setting.

The role emphasizes patient-centered communication, attention to detail, and respectful interactions with diverse patients and staff.