Patient Services & Scheduling Specialist

Aurora Health Care; De Pere (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Aurora Medical Group (AMG) is seeking a Patient Service Representative to support providers, connect with patients, and ensure a compassionate, seamless experience. You will work with the ambulatory care team to deliver high-quality service and accurate information for tests, referrals, and charges.

Responsibilities include assisting patients in person or by phone, capturing correct billing details at service, and maintaining precise medical records.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of related customer service experience.
• Experience handling difficult callers, customers, or patients.

Responsibilities

• Patient Services: provide efficient, high-quality service to patients arriving for appointments or seeking information.
• Billing Services: ensure accurate billing information at the point of service and follow-up on missing data.
• Medical Record Services: maintain accurate and timely medical records.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Aurora Medical Group (AMG) is seeking a Patient Service Representative to support providers, connect with patients, and ensure a compassionate, seamless experience. You will work with the ambulatory care team to deliver high-quality service and accurate information for tests, referrals, and charges.

Responsibilities include assisting patients in person or by phone, capturing correct billing details at service, and maintaining precise medical records.