Patient Services Specialist

Orthopedic Associates of Lancaster, LTD; Roseville (PA); On-site; USD 34,000 - 42,000; Full time

Job summary

Orthopedic Associates of Lancaster (OAL) is seeking a Patient Services Representative to greet patients, check-in, verify insurance and demographics, and handle intake documentation in a patient-centered environment.

You will manage copays, collect fees, schedule follow-up visits, and assist with referrals while maintaining accurate EMR records and timely communications with patients and staff.

Qualifications

• High school diploma or GED is required.
• Minimum one year of customer service is required.
• Medical background preferred.
• Strong computer skills and excellent communication.

Responsibilities

• Greet patients and visitors in a prompt, courteous and helpful manner.
• Generating patient care forms and monitoring them for completeness and legibility.
• Verify demographic and insurance information and update as necessary in EMR.
• Collect appropriate copays and Medical Records fees.
• Scheduling follow-up appointments and tests, helping patients secure referrals when necessary.
• Balancing receipts at the end of shift.

Skills

Customer service

Computer skills

Communication skills

Education

High school diploma or GED

Associate's degree

Bachelor's degree

Job description

Orthopedic Associates of Lancaster (OAL) is seeking a Patient Services Representative to greet patients, check-in, verify insurance and demographics, and handle intake documentation in a patient-centered environment.

You will manage copays, collect fees, schedule follow-up visits, and assist with referrals while maintaining accurate EMR records and timely communications with patients and staff.