Patient Access & Scheduling Specialist

Orthopedic Associates of Flower Mound; Flower Mound (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare Options

Dental & Vision Insurance

401(k) with Annual Employer Contribu­t

Additional Coverage: HSA/FSA, short- &

EAP

Generous Paid Time Off

Job summary

Orthopedic Associates of Flower Mound is seeking a Patient Access Representative to be the first point of contact for patients, handling registration, insurance verification, and scheduling with a focus on accuracy and HIPAA compliance.

You will collaborate with clinicians and administrative staff to ensure a smooth patient experience, manage financial interactions, and support billing processes while maintaining confidentiality and excellent communication.

Qualifications

• Certification in Patient Access (e.g., CHAA) preferred but not required.
• Previous experience in a healthcare setting, especially patient registration, insurance verification or customer service, preferred.
• Experience with EHR and scheduling software is an advantage.

Responsibilities

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Input demographic and insurance details into the EHR system.
• Verify insurance coverage and eligibility before appointments or procedures.
• Obtain prior authorization for procedures or services as required by insurers.
• Schedule patient appointments based on physician availability and patient needs.
• Explain co-pays, deductibles, and insurance benefits to patients.

Skills

Communication Skills

Attention to Detail

Problem-Solving Skills

Time Management

Confidentiality

Technical Skills

Education

CHAA (Certified Healthcare Access Associate)

Tools

EHR software

Scheduling software

MS Office

Job description

Orthopedic Associates of Flower Mound is seeking a Patient Access Representative to be the first point of contact for patients, handling registration, insurance verification, and scheduling with a focus on accuracy and HIPAA compliance.

You will collaborate with clinicians and administrative staff to ensure a smooth patient experience, manage financial interactions, and support billing processes while maintaining confidentiality and excellent communication.