Patient Access & Care Coordination Specialist

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate to support the Ortho O Foot and Ankle PAH practice at PAH Farm Journal Building. You will manage patient arrivals, schedule appointments, collect copays, and update insurance information in the EMR. A strong patient-centered approach and reliability are essential.

The role requires a high school diploma and 2+ years in medical office settings or 4 years in customer service. This is a full-time on-site position in Philadelphia, PA.

Qualifications

• H.S. Diploma/GED (Required)
• 2+ years of medical office experience, or 4 years of customer service experience (Required)

Responsibilities

• Handle patient calls and inquiries and schedule appointments.
• Update patient demographics and insurance in EMR; collect copays.
• Assist with arrival/departure, check-out, and referrals as needed.

Skills

Patient service

Customer service

Phone handling

EMR navigation

Education

H.S. Diploma/GED

Job description

Penn Medicine is seeking a Patient Services Associate to support the Ortho O Foot and Ankle PAH practice at PAH Farm Journal Building. You will manage patient arrivals, schedule appointments, collect copays, and update insurance information in the EMR. A strong patient-centered approach and reliability are essential.

The role requires a high school diploma and 2+ years in medical office settings or 4 years in customer service. This is a full-time on-site position in Philadelphia, PA.