Patient Experience Specialist

North Pointe Surgery; Lancaster (Lancaster County); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Orthopedic Associates of Lancaster (OAL) seeks a Patient Services Representative to greet patients, verify demographics and insurance, collect payments, and facilitate smooth intake processes. The role focuses on accuracy in paperwork, timely check-ins, and effective communication with patients and departments.

Experience in customer service and solid computer skills are essential. A high school diploma or GED is required, with a preference for additional degrees.

Qualifications

• Minimum one year of customer service experience.
• Strong computer skills and proficient data entry.
• Excellent communication and interpersonal abilities.

Responsibilities

• Greet and check-in patients in a courteous manner.
• Verify demographics and insurance information in EMR.
• Collect copays and process patient paperwork accurately.
• Schedule follow-up appointments and coordinate referrals.
• Maintain organized front-desk area and assist departments as needed.

Skills

Customer service

Excellent communication

Strong computer skills

Education

High school diploma or GED

Associate degree

Bachelor's degree

Job description

Orthopedic Associates of Lancaster (OAL) seeks a Patient Services Representative to greet patients, verify demographics and insurance, collect payments, and facilitate smooth intake processes. The role focuses on accuracy in paperwork, timely check-ins, and effective communication with patients and departments.

Experience in customer service and solid computer skills are essential. A high school diploma or GED is required, with a preference for additional degrees.