Patient Services Specialist

Advocate Health Care; Park Ridge (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Medical Group in Illinois is seeking a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience daily.

You will rotate between locations within Lutheran General, Park Ridge, Glenview, Des Plaines, and Buffalo Grove, handling scheduling, billing information, and medical record updates as part of the ambulatory care team.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provides efficient, high-quality service to patients arriving for appointments or seeking information.
• Ensures accurate entry of billing information at the point of service and follows up on missing data.
• Upholds standards for medical records and ensures timely updates.

Skills

Customer service

Difficult caller handling

Education

High school diploma or equivalent

Job description

Advocate Medical Group in Illinois is seeking a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience daily.

You will rotate between locations within Lutheran General, Park Ridge, Glenview, Des Plaines, and Buffalo Grove, handling scheduling, billing information, and medical record updates as part of the ambulatory care team.