Ambulatory Care Patient Services Specialist

Advocate Health; Park Ridge (IL); On-site; USD 38,000 - 46,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative to join the ambulatory care team at multiple Park Ridge area locations. The role supports providers, connects with patients, and helps ensure a seamless, compassionate experience during visits and calls.

Rotating between Lutheran General, Park Ridge, Glenview, Des Plaines, and Buffalo Grove locations, the PSR handles patient services, billing information, and medical records while maintaining high-quality customer service in a

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provides efficient, high-quality patient services for appointments, information, bills, charges, referrals, and other matters.
• Ensures accurate billing information is entered at the time of service and follows up as needed.
• Upholds standards for accurate and timely medical records within the practice and medical group.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Job description

Advocate Health is seeking a Patient Service Representative to join the ambulatory care team at multiple Park Ridge area locations. The role supports providers, connects with patients, and helps ensure a seamless, compassionate experience during visits and calls.

Rotating between Lutheran General, Park Ridge, Glenview, Des Plaines, and Buffalo Grove locations, the PSR handles patient services, billing information, and medical records while maintaining high-quality customer service in a