Patient Services & Billing Coordinator

Advocate Health Care; Mundelein (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Medical Group in Mundelein, IL is seeking a friendly Patient Service Representative to join our ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience.

The role focuses on patient services, scheduling, registration, billing, and medical records maintenance in a high-volume environment. A high school diploma and 1–2 years of customer service experience are required; ability to handle difficult callers is essential.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provide high-quality patient services at appointments and inquiries.
• Ensure entry of billing information at time of service.
• Maintain accurate and timely medical records.
• Support providers and ambulatory care team to deliver compassionate patient experiences.

Skills

Customer service

Communication

Phone etiquette

Education

High school diploma or equivalent

Job description

Advocate Medical Group in Mundelein, IL is seeking a friendly Patient Service Representative to join our ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience.

The role focuses on patient services, scheduling, registration, billing, and medical records maintenance in a high-volume environment. A high school diploma and 1–2 years of customer service experience are required; ability to handle difficult callers is essential.