Patient Services & Scheduling Specialist

aah; Park Ridge (IL); On-site; USD 25,000 - 41,000; Full time

Job summary

Advocate Health in Park Ridge, IL is seeking a Patient Service Representative (PSR) to support providers, connect with patients, and ensure a seamless, compassionate experience daily. This full-time role requires a strong customer service background and the ability to handle sensitive information with care.

The PSR will manage patient appointments, assist with test and procedure inquiries, and support billing and medical records workflows within a busy infusion setting.

Qualifications

• High school diploma or equivalent required.
• One to two years related customer service experience required.
• Experience handling difficult callers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service experience

Handling difficult callers/patients

Education

High school diploma or equivalent

Job description

Advocate Health in Park Ridge, IL is seeking a Patient Service Representative (PSR) to support providers, connect with patients, and ensure a seamless, compassionate experience daily. This full-time role requires a strong customer service background and the ability to handle sensitive information with care.

The PSR will manage patient appointments, assist with test and procedure inquiries, and support billing and medical records workflows within a busy infusion setting.